Solutions > ITIL Service Management

ITIL Compliance Audits

Features:

  • Service performed by experienced ITIL qualified consultants
  • Delivery of Audit findings
  • Gap analysis – action plan creation

Benefits:

  • Maintain compliance and accreditations
  • Unbiased review of current adherence to process
  • Deliver benefits realisation

ITIL Framework Implementations

Features:

  • ITIL qualified consultants
  • Implemented using formal Project Management methodologies (PRINCE2)
  • Business case creation
  • Flexible approach – benefits can be derived from all levels of implementation

Benefits:

  • Reduction in systems support and management costs
  • Increased systems availability and reliability
  • Improved staff moral as a result of more effective and efficient use of support resources
  • Improved quality of service to the end users

Process Documentation

Features:

  • Template documents for Client customisation (Coming soon)
  • Service Delivered by experienced ITIL qualified consultants
  • Workshop based – process flows signed off before document creation

Benefits:

  • Customisable documents fit into every organisations requirements
  • Effective use of support staff - documents are created by external party
  • Documents created to agreed timescales

Most businesses rely on the infrastructure and the quantity, quality and availability of the information that it provides. IT groups increasingly need to work in partnership with the business to create new opportunities whilst reducing the Total Cost of Ownership (TCO) of the infrastructure. The ITIL framework adopts a process driven approach which is scaleable to both large and small organisations. Proximitum deliver this framework to our Clients in order to assist in achieving the goal of reducing their overall support and management costs.

ITIL Compliance Audits

Once the commitment has been made to working within the ITIL framework it is important that your processes are understood and followed by staff, to ensure that the expected benefits materialise. ITIL qualified consultants are available to provide you with an unbiased audit of your current processes and practices in relation to ITIL compliance.

ITIL Framework Implementations

Within the ITIL Framework Proximitum have experience of delivering both complete and individual processes. We can either manage the project delivering to formal methodologies (PRINCE2), or as part of the project team. Our staff will work closely with both your Management and Staff to ensure that the project is delivered to time and budget. ITIL qualified consultants will provide mentoring to staff during the implementation phase and all communications associated with the project.

Process Documentation

Proximitum consultants have many years experience of creating and maintaining ITIL process documents. These services range from organising workshops and creating work flows to document creation. In addition, Proximitum provide template ITIL process documentation that can be customised to suit your individual needs.